CIS-ITSM–100% FREE EXAMS TORRENT | THE BEST CERTIFIED IMPLEMENTATION SPECIALIST - IT SERVICE MANAGEMENT ANSWERS REAL QUESTIONS

CIS-ITSM–100% Free Exams Torrent | the Best Certified Implementation Specialist - IT Service Management Answers Real Questions

CIS-ITSM–100% Free Exams Torrent | the Best Certified Implementation Specialist - IT Service Management Answers Real Questions

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ServiceNow CIS-ITSM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Functionality and features added or changed in the current release
  • Key Performance Indicators and Benchmarks
Topic 2
  • Implementation solutions that work in conjunction with baseline application functionality
  • Integration capabilities
Topic 3
  • Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
Topic 4
  • Basic and advanced features in baseline installation of the current release
  • Relationships among application tables

ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a valuable certification for IT professionals seeking to validate their expertise in implementing and managing IT Service Management processes using the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam covers a range of topics, including incident management, problem management, change management, service level management, and configuration management. It is designed to assess the candidate's understanding of ITSM best practices and their ability to apply them using ServiceNow.

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Certified Implementation Specialist - ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q139-Q144):

NEW QUESTION # 139
When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers

  • A. sn_incident_read
  • B. sn_incident_write
  • C. sn_incident_update
  • D. sn_incident_insert

Answer: C,D


NEW QUESTION # 140
What are two effective measures of performance for the Problem Management process?
Choose 2 answers

  • A. Number of Problem that have Breached SLAs
  • B. Percentage of Problem Resolution within SLA by Category
  • C. Average Problem Resolution Time
  • D. Problems older than 30 days by Priority and State

Answer: C,D


NEW QUESTION # 141
From a data model perspective which Table is the base class for the configuration management database?

  • A. Configuration Item [cmdb_ci]
  • B. Base Item [cmdb_base_item]
  • C. Base Configuration Item (cmdb)
  • D. Asset (asset)

Answer: C


NEW QUESTION # 142
When you create a problem from an incident. Impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.
What module would you use to make this adjustment?

  • A. Incident > Administration > Incident Properties
  • B. Problem > Administration > Problem Properties
  • C. ITSM > Administration > Properties
  • D. System Policy > Rules > Priority Lookup Rules

Answer: B


NEW QUESTION # 143
Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?

  • A. System Property - Restrict Articles to Callers
  • B. Contextual Search - Search as
  • C. Global Search
  • D. Search Groups - Caller Restrictions

Answer: B

Explanation:
Explanation
"Administrators may enable Search As. This feature returns search results as both the current user as well as a user, such as the Caller, specified on the current form. This allows Agents to be confident that Articles shared with Users are appropriate to share with those users."


NEW QUESTION # 144
......

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